FAQs

What is HypoBiome Technology and how does it work?
At the heart of our products is our breakthrough proprietary HypoBiome Technology. This innovative chemical process converts Sodium Hypochlorite into something called Hypochlorous acid (HOCL) – a substance naturally created by our own body's white blood cells to combat pathogens. Since it’s naturally occurring, it’s skincompatible and microbiome-
friendly, targeting the bad bacteria and leaving the good bacteria alone for happy skin without any irritaion or sting.


What is High Purity Hypochlorous and what are the benefits?
Not all hypochlorous (HOCL) is created equal. Our HypoBiome Technology is Dermatologist & Clinically tested and formulated through a patent-pending manufacturing process that results in unparalleled purity and stability. This High Purity Hypochlorous combines optimal skin cleansing hygiene with a non-irritant skin neutral pH which aids and promotes rapid skin recovery.


Can I use QIQ on my child?
QIQ is Pediatrician and Dermatologist tested and safe to use on all ages and skin types.


Can QIQ be used on ear piercing and body piercing? What about itchy ears from earrings?
QIQ First Aid Cleansing Spray and QIQ Itch Relief Spray can be used topically on earlobe and cartilage piercings during the healing [recovery] process. Just spray over piercing at least twice daily to cleanse, calm and care for your piercing. Use QIQ Oral Rinse for lip and tongue piercings for rapid recovery. Swish three times daily or after eating to keep your piercing clean and reduce irritation. *Need to add direction for additional body piercing.


Can QIQ bottles be recycled?
QIQ bottles can be recycled, just peel the label off the front and back of the bottle before recycling. The sprayer is not currently recyclable.


Is QIQ made in the USA?
All QIQ products are proudly made in the USA and manufactured in accordance with International Standards of Safety (ISO) and Good Manufacturing Processes (cGMP).


Is QIQ safe for sensitive skin?
QIQ is safe for people and planet! It has been clinically, dermatologist and pediatrician tested and considered non sensitizing, hypoallergenic and therefore a non-irritant. This is why QiQ is biome-friendly and compatible with all skin types and is gentle on even the most sensitive skin. If irritation however does occur, please discontinue use and contact us directly to learn more about your particular issue as well as a full refund.


If my QIQ product expires, how do I safely dispose of it?
Designed for people and planet, our clean formulas are environmentally friendly and there are no special disposal requirements. Just empty the reamining contents down the drain and recycle the bottle after peeling the labels off! The sprayers are not currently recyclable.


Does QIQ contain alcohol or steroids?
QIQ is free from nasties and skin-compatible. QIQ does not contain alcohol, steroids, or parabens making it safe for daily use as often as needed.


Can I transfer QIQ to another bottle or container?
No, keep your QIQ product in it's original bottle to prevent destabilizing the formula and compromising the HypoBiome Technology that makes QIQ so great.


Is QIQ fragranced?
QIQ is fragrance free. Natural Hypochlorous has a spa-like pure scent that dissipates quickly.
What if my order is delayed? Please be aware that many couriers are experiencing shipping delays due to heavy demand. Weather, heavy traffic, and general carrier delays can cause unanticipated delays. Your patience and understanding are much appreciated.


Do I receive an order confirmation email?
A confirmation email will be sent for your records after submitting your order. This email acknowledges that your order has been received and is beginning to be processed.


Will I receive an order tracking number?
A shipping confirmation email will be sent to you along with tracking information once the order has been processed. You will also recevie a delivery confirmation email.


Who do I contact if I have any questions?
If you have any questions about your order, please email info@clinicalhealthusa.com for assistance.