At QIQ, your satisfaction is our top priority. We take pride in the quality of our products and are confident that you will love them as much as we do. However, if for any reason you are not completely satisfied with your purchase, we are here to assist you with returns or exchanges in a seamless and professional manner.

Eligibility for Returns

• Products must be returned within 30 days of the original purchase date.
• Items must be in their original, unused condition with all tags, packaging, and accessories intact.
• Proof of purchase, such as the original receipt or order confirmation email, must accompany the return.

Return Process

Step 1: Contact Us

To initiate a return, please contact our Customer Service Team at info@clinicalhealthusa.com. Provide the following details to ensure a smooth process:

• Your order number.
• A brief explanation of why you are returning the item.
• Whether you would like a refund or an exchange.

Our team will respond promptly with further instructions and provide a Return Authorization Number (RAN) if required.

Step 2: Prepare Your Package

Carefully repack the item(s) in their original packaging to prevent damage during transit. Include proof of purchase and any correspondence with our Customer Service Team, such as your Return Authorization Number.

Step 3: Ship Your Return

Send your return to the following address:

QIQ RETURNS
521 W. Rosecrans Avenue
Gardena, CA 90248
United States

We recommend using a traceable shipping method and purchasing insurance for the return package, as we are not responsible for lost or damaged shipments.

Refunds

• Refunds will be processed within 7-10 business days of receiving and inspecting the returned item(s).
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong or defective item).

Exchanges

• If you wish to exchange an item, indicate your preferred replacement product when contacting our Customer Service Team.
• Exchanges are subject to product availability.
• Any price differences between the original item and the replacement will be adjusted accordingly.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Products that have been used, altered, or damaged after delivery.
• Items not purchased directly from our website (third-party retailer returns are subject to their respective policies).

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Products that have been used, altered, or damaged after delivery.
• Items not purchased directly from our website (third-party retailer returns are subject to their respective policies).

Important Notes

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
• For international returns, all duties, taxes, and fees associated with shipping the return are the responsibility of the customer.
• Items returned without prior authorization may not be accepted.
  
  

Contact Us

If you have any questions regarding our Returns & Exchanges Policy, please feel free to reach out:

• Email: info@clinicalhealthusa.com
• Address: 521 W. Rosecrans Avenue, Gardena, CA 90248
• Customer Service Hours: Monday–Friday, 9:00 AM to 5:00 PM (PST)

We value your business and are committed to ensuring a positive shopping experience.

Thank you for choosing QIQ!